Website chat with context
Train your assistant with services, hours, FAQs, and approved documents. Keep its knowledge current as your business changes.
iMedia-Vibe + Marketing Platform
Keep the conversation going. Bring people in when it matters.
Customers ask questions through your website, phone, and messaging channels. iMedia-Vibe and our technology partners offer AI conversation tools that use your business information to respond, collect contact details, and help the right person follow up. Start with the channels you actually use, then configure the assistant and human handoff around your team.
What this makes possible
AI Conversations
Messaging in one workflow
Connect supported business accounts for web chat, WhatsApp, Facebook, and Instagram direct messages. SMS requires the appropriate edition and regional availability.
Voice when you need it
Premium voice reception can answer incoming calls, collect details, transfer to staff, and book through a connected calendar after configuration.
An assistant that knows its role—and when to hand over.
A useful AI receptionist starts with accurate information and clear boundaries. Decide which questions it can answer, what details it should collect, and when it should direct the conversation to your team. Test routine questions and complex requests before putting any channel live.
Standard supports AI web chat and supported social messaging. Pro adds SMS and missed-call text-back; Premium adds voice and voice appointment booking. Documented SMS and voice availability is limited to the United States and Canada. Connected accounts, number setup, calendar access, subscriptions, usage fees, and messaging consent requirements must be confirmed. These services are not all included in the website price.
A practical starting point
From idea to an everyday workflow.
- 01
Train
Supply business details, approved answers, services, and escalation instructions.
- 02
Connect
Activate the appropriate channels, calendar, CRM routing, and human handoff.
- 03
Review
Test conversations, monitor answers, and update knowledge and permissions regularly.
AI Conversations
Questions worth asking.
Does AI voice reception come with every website?
No. Voice call handling and voice booking require Premium Conversations capabilities, setup, and supported geography. Ask for a scoped demonstration and confirmation of subscription and usage costs.
Can customers reach a real person?
Human escalation and call transfer can be configured. We will review your team availability, routing, and fallback instructions rather than imply that a human is always available.
Can AI respond to public social-media comments?
The documented Conversations AI workflow covers direct messages, not public post comments. Connect business accounts and check channel permissions.
Will conversations connect to the CRM?
Configured conversations can create contacts and retain inquiry context and conversation history. Confirm the enabled channels, contact routing, privacy requirements, and team ownership before launch.
Product guidesConversations AI guide (opens in a new tab)
The iMedia onboarding story
From setup checklists to something you can review.
Our technology partners describe an onboarding flow that researches a business, prepares a starter website, trains a receptionist, and produces a visibility audit before the first login. The idea is simple: review useful work instead of starting from an empty account. Ask which parts are enabled for your iMedia-Vibe invitation and which upgrades require a subscription.
“Prospects are noticing the difference. Easy AI Onboarding makes the leap from trial to paid for iMediaAudiences Agency clients feel effortless — and that’s turning into real sales momentum for iMediaSalesTeam.”
September 22, 2026. The USA TODAY placement is syndicated press-release content, not an independent editorial endorsement. This is a qualitative account of onboarding, not a measured client case study or a promise of results. Translated quotations retain the meaning of the English original.
Related services
Connected tools. One conversation to get started.
Book a meeting for help getting started.
Website plans stay simple. Additional products, premium AI editions, usage, and agency work are confirmed and scoped separately.